After placing your order, you receive an order confirmation by email. Once your order has been processed and handed to the carrier, you receive a tracking link. If you have not received an update yet, contact us with your order number and we will check the current status.

You receive your tracking link as soon as your parcel is shipped. Sometimes tracking takes a little time to update after the carrier receives the package.

Yes. Your confirmation means your order is in our system. A shipping update follows once the order is processed and ready for dispatch.

A pre-order means you reserve an item before it is ready to ship. The estimated shipping window is shown on the product page. Once the item arrives and is processed, your order is shipped and you receive tracking.

Pre-orders ship within the estimated window shown at the time of purchase. If there is a delay, we will update you by email with the new expected timing.

Yes, delays can happen due to production, customs, supplier, or delivery issues. If this happens, we will communicate the delay and expected next step as clearly as possible.

If your order has not been processed or shipped yet, cancellation may be possible. Contact us as soon as possible with your order number.

Pre-order cancellation depends on the stage of the order. Contact us with your order number and we will confirm whether cancellation is still possible.

Shipping time depends on your location and the shipping method. Once your order is shipped, the tracking link gives the most accurate delivery estimate.

If international shipping is available at checkout, we can ship to your country. Shipping costs and delivery estimates are shown before payment.

Check your tracking link first. If there is no clear update, contact us with your order number. We will check the status and give you the next expected update.

Tracking can take time to activate after dispatch. If it has not updated after a few business days, contact us and we will check with the carrier.

Contact us with your order number and the item you want to return. We will send you the return instructions. Items must be returned in original condition.

Returns must be requested within the return window stated in our return policy. The item must be unworn, unused, and in original condition.

Exchanges depend on stock availability. If the size you want is available, we can help arrange an exchange. If not, we can advise on another solution.

Once your return or cancellation is approved, the refund is processed back to your original payment method. Your bank, card provider, or payment provider may need additional time to make the refund visible.

Refunds for Klarna orders are processed through Klarna. Once we approve the refund, Klarna updates your invoice or payment plan.

Some orders may require a final payment, payment retry, or updated payment link. If you are unsure, contact us before paying. We will confirm whether the link is correct and make sure you are not double-charged.

Contact us with your order number and clear photos of what you received. We will check the issue and arrange the correct solution.

We aim to reply within 24 business hours. To help us solve your request faster, always include your order number in your message.