After placing your order, you receive an order confirmation by email. Once your order has been processed and handed to the carrier, you receive a tracking link.

You receive your tracking link as soon as your parcel is shipped. Tracking can sometimes take a little time to update after the carrier receives the package.

Yes. Your confirmation means your order is in our system. A shipping update follows once the order is processed and ready for dispatch.

A pre-order lets you reserve an item before it is ready to ship. The estimated shipping window is shown on the product page, and you receive tracking once your order is dispatched.

Pre-orders ship within the estimated window shown at the time of purchase. If there is a delay, we will update you by email with the new expected timing.

Contact us with your order number and the item you want to return. We will send you the return instructions. Items must be returned unworn, unused, and in original condition.

We aim to reply within 24 business hours. To help us solve your request faster, always include your order number in your message.